Messe Frankfurt Japan Ltd (hereinafter referred to as “the Company”) is committed not only to providing trade fair venues, but also to creating business opportunities and contributing to society by fostering markets. In our business operations, we handle a significant amount of personal information. To fulfil our social responsibility, we have established the following Privacy Policy and strive to ensure its implementation and compliance.
The Company will acquire, use, and provide personal information appropriately and only to the extent necessary. We will not handle personal information beyond the scope necessary to achieve the specified purposes of use and we will implement measures to prevent such occurrences.
1. The Company will comply with all applicable laws, governmental guidelines, and other regulations regarding the handling of personal information.
2. The Company will make efforts to prevent and rectify unauthorised access to personal information, as well as the leakage, loss, or damage of personal information.
3. The Company will respond appropriately and promptly to complaints and inquiries regarding personal information.
4. The Company will continuously improve its personal information protection management system.
Messe Frankfurt Japan Ltd
Managing Director Yasushi Kajiwara
31 July 2025
Contact
| Web | Contact form |
| Tel | +81 3 3262 8453 |
| Mailing Address | 4F Sumitomo Fudosan Chiyoda Fujimi Building, 1-8-19 Fujimi Chiyoda-ku, Tokyo, JAPAN 102-0071 |
Purpose of Using Personal Information
Based on the requirements of JIS Q 15001, the Company handles acquired personal information as follows.
Personal data and company information may be used for the purpose of conducting questionnaires as well as providing information on fairs, events, seminars (including online), magazines and related services of the *Messe Frankfurt Group of companies as well as on products and services provided by co-organisers, exhibitors and sponsors. We will utilise your data for no other purposes.
| Personal Information | Purpose |
| Collected by contact form | ・Responding to enquiries |
| Our Event Visitors | ・For exhibition management ・Providing information on trade fairs organised by the Company ・Direct mail related to trade fair information ・Newsletters ・Posting photographs taken at the trade fair venues etc. |
| Business Partners | ・For contact ・Contractual obligations ・Sending information about our services etc. |
| Publicly accessible sources | ・Direct mail related to trade fair information |
| Entrusted to Us by Business Partners | ・For Visitor management etc. |
| Job Applicants | ・Recruitment screening purposes ・Communicate interview schedules and related information etc. |
| Employees | ・Human resources, labour, and attendance management ・Payroll processing, etc. |
| Visitors to Our Company | ・Access management |
Requests for Disclosure, Correction, or Deletion of Personal Information
You may request the following actions regarding the retained personal data or records of third-party provision held by the Company:
・Notification of the purpose of use of retained personal data
・Disclosure of retained personal data or records of third-party provision
・Correction, addition, or deletion of retained personal data
・Suspension of use or refusal of provision of retained personal data
If the Company determines that the request is valid, we will respond promptly.
To request disclosure, please submit our designated request form and identification documents. After reviewing, we will reply by mail (or email, if preferred).
A fee of 1,000 yen will be charged for processing the request.
In addition, you can delete your personal information from the digital services provided by Messe Frankfurt Group in the following ways:
The authentication portal “Messe-Login”
Please select the burger menu in the app, then choose Messe-Login. There you’ll find a link to directly delete your account.
Online visitor registration
To delete your account, please log in with your registered ID and PW, then select "Unsubscribe (delete your registration information completely)" to delete your account.
Personal Information Enquiry Desk
For any questions regarding personal information, please contact us via the following email address: privacy@japan.messefrankfurt.com